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Terms & Conditions

Terms & Conditions

Broome Visitor Centre
1 Hamersley Street, Broome Western Australia 6725
PO Box 352, Broome WA 6725
Broome Visitor Centre

www.broomevisitorcentre.com.au
enquiries@broomevisitorcentre.com.au


The BVC makes every effort to ensure website information and brochure information provided about tours, activities and holiday accommodation properties is up to date and correct. We are not able to guarantee the accuracy of all information


Sales of services as contained in this publication are made by Broome Visitor Centre, only as an agent for the person, business or company providing the services. Visitor Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.


All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

PRIVACY POLICY
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how www.broomevisitorcentre.com.au handles and protects your PII in accordance with commonly accepted privacy principles. www.broomevisitorcentre.com.au reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to enquiries@broomevisitorcentre.com.au or sent via postal mail to: PO Box 352, Broome WA 6725

WHAT INFORMATION WE COLLECT
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
www.broomevisitorcentre.com.au collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with www.broomevisitorcentre.com.au
• Contact www.broomevisitorcentre.com.au
www.broomevisitorcentre.com.au collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
www.broomevisitorcentre.com.au uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.broomevisitorcentre.com.au may be used to:
• Purchase www.broomevisitorcentre.com.au products or services
Information collected when you purchase from www.broomevisitorcentre.com.au is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
www.broomevisitorcentre.com.au does not disclose any information about customer bookings to anyone except in the following circumstances:
• Bookable product suppliers
www.broomevisitorcentre.com.au provides the guest name, telephone number, address and email address for each booking made to the relevant Bookable product suppliers supplier. Our Bookable product suppliers require this information for the booking and if they need to contact you about the booking. Although www.broomevisitorcentre.com.au offers products from reputable suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose product you purchase on www.broomevisitorcentre.com.au
• Legal obligations
www.broomevisitorcentre.com.au may be required by law to disclose information provided by you to www.broomevisitorcentre.com.au for the purposes of obtaining products or services from www.broomevisitorcentre.com.au. www.broomevisitorcentre.com.au may also disclose information against someone who poses a threat to www.broomevisitorcentre.com.au interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
www.broomevisitorcentre.com.au believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at any time you would like to alter the PII you provided to www.broomevisitorcentre.com.au, please contact us.
• General
If at any time you wish to enquire about any of your PII that is stored by www.broomevisitorcentre.com.au please contact us.

VALIDITY OF RATES
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details. Online bookings with a $0 display anywhere in the booking will not be honored. Quotes are an estimate only and are subject to availability and pricing at the time of booking.

PAYMENT INFORMATION
All reservations and tour, accommodation and vehicle hire bookings require a 50% deposit at time of booking when it is 6 weeks or more prior to the start date. Full payment on all reservations and bookings when start date is less than 6 weeks away. Events must be paid in full at time of booking. All itinerary plans require a non-refundable pre-paid deposit of $50.00. If a payment is not received by the due date, every effort will be made to contact you; however, Broome Visitor Centre reserves the right to cancel bookings where payments are not received by the due date.Payments can be made online with a credit card via secure Gateway form, or over the phone using credit card. An additional non-refundable fee of 1.5% will be charged for credit card payments. For alternative payment methods, please contact the Broome Visitor Centre by phone during business hours WST. The Broome Visitor Centre does not accept Diners Cards or American Express Cards. All payments and refunds are transacted in Australian dollars. Prices include GST.

CANCELLATION POLICY
Whilst we provide a Free Booking Service, cancellation of confirmed bookings (where payment has been made) and or itineraries, will attract an AUD$50.00 (inc. GST) charge.  This Administration Cancellation Fee is in addition to any advertised Cancellation Fee the Operator may have. Please notify the Broome Visitor Centre as soon as possible if any changes or cancellation is required.

LIABILITY
The Broome Visitor Centre (BVC) acts as a booking agent for its members. As such it will accept no liability for any losses, damages, liability, claims or expenses (whatsoever and irrespective of whether direct, indirect, consequential) arising from the use of or connected with our booking service or any products or services
Tour operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

GRIEVANCES
We try to settle issues or complaints reasonably and quickly. Any correspondence should be sent to The  General Manager, Broome Visitor Centre, P.O. Box 352, Broome WA 6725 or emailed to manager@broomevisitorcentre.com.au