Where you cancel due to travel restrictions other than vaccination or testing requirements you will be offered a refund or credit note (to be used at a later time) where such an offer is at the absolute discretion of Broome Whale Watching.
We reserve the right to withhold some monies to cover administrative expenses and other losses dependent on when notice of cancellation is given by you.
UNSUITABLE WEATHER CONDITIONS LOW PASSENGER NUMBERS
All tours are both weather dependent and require a minimum number of passengers to confirm departure. In the event of a cancellation due to weather or low passenger numbers you may be contacted and rescheduled to a different time of day otherwise a refund will be provided. Broome Whale Watching reserves the right to cancel departure with minimal notice if unforeseen weather conditions are experienced before departure.
Where you cancel for concerns of weather conditions within 48 hours of departure you will not be issued a refund.
In the event of unsuitable conditions Broome Whale Watching will notify you of changes to tour departures via text message sent from mobile number +1(855) 656 -1272.
COVID 19 & CLOSE CONTACT CANCELLATIONS
Where you cancel within 48hrs of departure for a positive test to COVID 19 or identified as a close contact therefore required to isolate you will forfeit some of the monies paid.
In the event of a sudden business shutdown whereby Broome Whale Watching staff are identified as close contacts therefore required to cancel tours and isolate you will receive a full refund.
Where you cancel for other reasons and do not provide a minimum of 48 hours’ notice before departure you will forfeit all monies paid.
Where you cancel an exclusive charter and do not provide two weeks’ notice before departure you will forfeit all monies paid.
Where you cancel a reservation for four or more passengers and do not provide one weeks’ notice before departure you will forfeit all monies paid.
We reserve the right to withhold all monies to cover income losses for customers who do not arrive to their departure point by the specified time.
When making a booking either by phone email or through our online service you will receive an email confirmation from our reservation system with a booking number and detailed information about the reservation. If you do not receive the email confirmation contact us by phone.
As a condition of the booking you must provide the correct details in the booking form including a contact mobile number. If you become aware of any incorrect information noted on the booking form or need to make an amendment to the booking (including location for pick up point) you must notify us by phone or by email. Broome Whale Watching will also notify you of any changes to your booking either by phone or via text message from mobile number +1(855) 656 -1272. You are responsible for checking tour update messages sent to the mobile number provided by you on the booking form.
HEALTH AND FITNESS
Broome does not have a boating facility. Beach access is the only means to access a boat. You warrant that you have a basic level of physical fitness and mobility and can negotiate uneven surfaces climb stairs and board boats. Broome Whale Watching reserves the right to deny you permission to travel or participate in any aspect of a tour at any time and at your own risk and expense where Broome Whale Watching determines that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.
Pregnancy is considered a medical condition and must be disclosed at the time of booking.
You are responsible for assessing whether a tour is suitable for you. Broome Whale Watching does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the tour based on your own unique circumstances limitations fitness level and medical requirements.
Any special requirements including food allergies and dietary restrictions must be disclosed to Broome Whale Watching at the time of booking. We will use reasonable efforts to accommodate special requirements or requests but this is not always possible.
SPECIAL FACILITY LICENCE
Broome Whale Watching reserves the right to refuse service to any person who in their judgment shows signs of intoxication fails to provide acceptable identification when requested or does not comply with our house rules or behaviours appropriately. You are permitted to BYO alcoholic beverages on tour. You agree to comply to the ‘No Self Service’ policy and have your beverages kept chilled by our staff. Red wine homemade beverages and bottles of spirits are strictly not permitted. All vehicles and vessels are ‘non-smoking’ areas.
Anyone under the age of 18 on the date of first travel is a minor. Minors must always be accompanied by an adult. Broome Whale Watching does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).