CANCELLATIONS AND REFUNDS
Service Delays and Cancellations
Integrity Coach Lines’ services maybe delayed or cancelled at any time due to unforeseen operational circumstances and/or as a result of natural disasters e.g. cyclones flooding operational requirements etc. If deemed necessary a replacement road transport vehicle will be provided for continuation of a service. The alternate vehicle may not be an exact match to those in our fleet Integrity Coach Lines cannot be responsible for any costs incurred by passengers as a result of delayed or cancelled services. Any costs incurred by passengers as a result of delays or cancellations will be borne solely by the passenger. Affected sectors of passenger bookings will be open-dated for future use and remain valid until used or for 12 months from the date of first purchase whichever is sooner. Like all travel it is recommended that travel insurance should be obtained.
Refund And Cancellation Fees
Integrity Coach Lines do not offer refunds for the following:
travel has already commenced;
passenger fails to board the coach;
cancellation within six hours of scheduled departure time;
passenger has been refused travel which is at the discretion of the company;
passenger is removed from the service for violent or aggressive behaviour or for breaching the standards of behaviour expected of our passengers;
the service cannot operate due to circumstances beyond Integrity Coach Lines’ control e.g. natural disasters such as floods and cyclones or road closures due to traffic accidents or bushfires etc.
Bookings can be open-dated for up to 12 months from "the original booking date" or transferred to another service up until six hours prior to the service departure time. Request can be made over the phone or via email (date and time of email will be the reference for the open-dated booking)
Refunds are made at 70% of sale amount before 24 hours of travel. Refunds are made at 50% of sale amount for cancellations made less than the 24 hour notice period and more than six hours prior to departure.
No refund is given for cancellations within 6 hours of the departure time or if a passenger fails to board the service. Passengers who failed to board the service have one opportunity within 7 days to re-use their ticket subject to seats being available and subject to contacting the reservation team to re-book the new date. If a passenger fails to board on this attempt then ticket is cancelled.
Hop On Hop Off Pass Refunds
No refund is available if:
the pass has expired;
travel has already commenced (ie: the 1st sector of travel has been used on the pass).
the personal details on the pass do NOT match the person requesting the refund.
If travel has not commenced and a pass is cancelled then a 70% refund applies.