If the Customer Cancels:
All guests must pay a deposit at the time of booking. This deposit is fully refundable within the first 30 days of booking subject to the conditions below. Customers who wish to cancel must immediately inform in writing Kimberley Safari Tours (KST). When the written notice has been received by KST the cancellation will then take effect. The following cancellation charges apply:
If a customer cancels within 30 days of booking and the notification of cancellation is more than 90 days from the tour departure date the customer will be entitled to a full refund.
If a customer cancels after 30 days from booking and more than 90 days from their tour departure date the customer is entitled to a full refund less their deposit.
If a customer cancels between 60 and 90 days of departure the customer will forfeit 25% of the tour price.
If a customer cancels between 45 and 60 days of departure the customer will forfeit 50% of the tour price.
If a customer cancels 44 days or less days prior to the departure date the customer will forfeit the full 100% of the tour price.
If a customer leaves the trip early for any reason the customer will forfeit the full 100% of the tour price.
Refunds are not available on credits or credit vouchers issued.
Any refunds or credits will be less any unrecoverable costs.
Cancellation by Kimberley Safari Tours:
Every effort will be made not to cancel a trip. It is the right of Kimberly Safari Tours to cancel or postpone any of its tours at any time prior to departure. This would usually be because of conditions such as bad weather road and traffic conditions severe storms or other natural disasters lack of passengers mechanical defect an event that is beyond the control of KST and any other circumstance where changing the itinerary is not practicable. If KST does cancel a trip as a result of factors beyond its control (eg a natural disaster pandemic cyclones extreme weather conditions road closures etc) the customer will be offered a credit or credit voucher to use on an alternative KST trip. If KST cancels a trip as a result of factors within its control (eg vehicle breakdown driver falls sick etc) the customer may choose between a credit / credit voucher to use on an alternative KST trip or a full refund. In the event of cancellation for any reason KST will not accept or pay for any liability for incidental expenses (e.g. visas vaccinations or non-refundable travel and airfares). ). In circumstances where the cancellation by Kimberley Safari Tours is due to external events outside KSTs reasonable control any refunds or credits if applicable will be less any unrecoverable costs.