Operator FAQ's

The 50% discount is being subsidized by the State Government through Tourism WA as part of the Kimberley Support Program for operators affected by and recovering from the Kimberley floods. Operators will still receive their usual tour or experience value payment (less Broome Visitor Centre or Kununurra Visitor Centre commission) whilst visitors receive 50% off.

Registrations for the discount can be made from 15 March to 30 June 2023, unless the total discount value is exhausted earlier. Bookings must be completed by 30 June 2023 and travelled by 30 September 2023.

There is no cost to be involved with the campaign as long as you are a bookable tourism business through Broome Visitor Centre and/or Kununurra Visitor Centre and fit the eligibility criteria.

The discount is redeemable on tourism attractions and tours. - Your product must be bookable and connected through Broome Visitor Centre and/or Kununurra Visitor Centre - Must accept all of the Broome Visitor Centre terms and conditions and/or Kununurra Visitor Centre terms and conditions, including payment schedules relevant to each Visitor Centre - Must offer consistent departures throughout the campaign period - Bookings must be made for a specific date, open ended tickets are not eligible

A “tourism experience” is a fixed place of interest, offering a distinct visitor experience to the leisure tourist. For the purpose of the 50% off Discount, tourism experiences are considered to be cultural experiences, specialised tourism food or beverage experiences, observatories, planetariums, zoos, sanctuaries, aquariums, amusement and theme parks, wildlife and animal parks.

A “tour” is defined as any bookable product, organised excursion with a guide and or commentary bookable via the Broome Visitor Centre and Kununurra Visitor Centre. These may vary in duration from less than a day, a day or extended touring that may include; walking, bike, segway, adventure or outdoor tours, coach tours, 4WD tours, aerial tours or aerial activities, marine, cruises, sailing, water, scuba diving or snorkelling tours, marine wildlife interactions and food or beverage tours.

- Vehicle - Point-to-point transport providers (unless there is a guided element or packaged with an experience or tour) - air, coach and rail - Farmers markets, markets, retail precincts - Charter services - air, coach, ferry, marine charter, small charter vehicle, car, van charter, motor home hire and short-term leisure equipment hire (unless there is a guided element) - Accommodation– hotels, holiday parks, farm stays, station stays, caravan parks, holiday homes - Events and festivals - Restaurants, cafes, food outlets - Food and beverage products provided without guided commentary or if not part of a group experience - National park entry fees - Open ended tickets

No. All vouchers must be redeemed through the Broome Visitor Centre or Kununurra Visitor Centre either in person, by phone or online: Broome Visitor Centre: online at https://www.visitbroome.com.au/kimberley over the phone at 08 9195 2200 or in person at the Broome Visitor Centre, 1 Hamersley Street, Broome. Kununurra Visitor Centre: online at https://www.visitkununurra.com/kimberley over the phone at 08 9168 1177or in person at the Kununurra Visitor Centre, 75 Coolibah Drive, Kununurra. Discount codes presented directly at a business will not be honoured.

Consumers are required to enter a unique and valid email address to access the Discount.

The program will run from 15 March to 30 June 2023 and all discounts must be booked and redeemed by 30 June 2023. Unfortunately there are no rain checks. Operators should be ready to accept bookings between 15 March and 30 June 2023 for travel up to 30 September 2023.

No, there is no minimum spend required in order to redeem the 50% Discount.

Yes, Broome Visitor Centre and Kununurra Visitor Centre will limit the number of discounts that can be used per operator. The limit is set at $25,000.00. The Broome Visitor Centre and/or Kununurra Visitor Centre will let the operator know when the limit is reached. There is also a cap of $500.00 off discount that can be redeemed on a single booking.

Tour and experience operators need to be connected with Broome Visitor Centre and Kununurra Visitor Centre. You can do this by getting in touch with them via email at info@visitkununurra.com and enquiries@visitbroome.com.au. Your product must meet the eligibility criteria outlined above. Make sure your product, availability, pricing and business details are up to date.

In the event that weather conditions affect booked tours and experiences, consumers will be subject to tour and experience operator terms and conditions.