No refunds within 12 hours of tour departure unless authorised by the operator.
Although we are covered with an indemnity Policy we require all riders to do so at their own risk.
We offer a full refund if the cancellation (or amendment to the booking) is made (and confirmed received by us) 24 or more hours prior to the tour starting time. Unfortunately we must apply a 100% cancellation fee if the cancellation is received within the above times. Guests not attending the tour with no previous contact with us will be charged 100% cancellation fee.
Broome Camel Safaris reserves the right to cancel or amend tours due to inclement weather conditions of the beach/tides or the well-being or health of our animals. Full refunds will be provided in these instances. It is important that you check your mobile/email prior to your tour in case of any tour changes that we need to communicate to you.
Please arrive on time. The meeting time” that participants are given at the time of confirmation is the check-in time which is compulsory. After checking in you will be involved in a safety induction before the tour itself begins. Arriving 10 minutes after the “meeting time” will be deemed as a “no-show” and will be unable to participate in the tour. Refunds will not be provided in this instance.
Meet us to the “North of the Rocks” on Cable Beach and look for the camels in blue blankets. Simply check in at our vehicle you will require your tour details (electronically is fine). Guests are asked to leave any heavy bags or loose items in our vehicle for the duration of the tour and BCS will take all reasonable care to protect this property.
For safety reasons BCS will refuse the participation of any individual that they believe is to be under the influence of drugs or alcohol. Similarly anyone that disregards or is unable to understand the safety induction or the instructions of our cameleer staff will also be unable to participate. Refunds will not be provided in these instances. Smoking is prohibited whilst riding our camels and during the entirety of the tour (including the safety induction).
BCS will to accommodate all guests where possible including those with medical conditions or disabilities. Please advise at time of booking of any additional needs of guests and participation will be decided up on a case-by-case basis where the safety of the guest camel and staff is ensured.
Please ensure you bring any medication required to the tour and advise staff upon checking in.
Ride at Own Risk
Whilst all reasonable care and every precaution is taken all riders tour with Broome Camel Safaris at their own risk.
Broome Camel Safaris is covered by Public Liability Insurance.